Contact Us
Got a question about one of the free spins offers we've covered, spotted something that needs updating, or just want to flag your own experience with a casino site? We'd like to hear from it. This page explains the best way to reach us and what we can (and can't) help with.
How to reach the team
The quickest way to contact Casino Sites is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods.
When you write in, it helps to include:
- The name of the casino or offer your message relates to, if applicable
- A short description of what you're asking about or reporting
- Screenshots or dates, if you're flagging an error on the site
What we can help with
Our editorial team reviews and ranks online casino sites available to US players, including the welcome bonuses and free spins packages featured on this site. We're happy to hear from readers about:
- Corrections to bonus terms, editorial ratings, or other details in our write-ups
- Suggestions for casino sites or promotions we haven't covered yet
- General feedback on how useful (or not) you found a particular review
- Questions about how we assess and rank the sites listed on heartoftheearthmarket.com
What we can't help with
We're an independent review and comparison site, not a casino operator, payment processor, or regulator. That means we can't do the following, and any request along these lines is better directed elsewhere:
- Account issues — Deposits, withdrawals, locked accounts, bonus disputes, or verification problems need to go through the casino's own support team, not us. Each site listed here has its own customer service channel, usually live chat or email, available from within your player account.
- Complaints about a specific casino's conduct — If you believe a licensed casino has treated you unfairly, the operator's support team and, where applicable, the licensing authority that oversees it are the correct point of contact.
- Gambling-related harm or financial difficulty — If gambling has stopped being enjoyable or is affecting your finances or wellbeing, please see our Responsible Gambling page for self-exclusion tools, deposit limits, and support organisations.
Before you write in about a specific offer
A lot of the questions we receive are about how bonuses actually work — wagering requirements, expiry dates, game restrictions, and maximum withdrawal caps are the most common sticking points. Every offer shown on this site, including those from casinos such as Raging Bull, Uptown Aces, and Ignition, comes with its own terms set by the operator, and those terms can change without notice. Always read the full bonus terms on the casino's own site before you deposit or opt in, since we summarise offers for comparison but the operator's terms and conditions are what actually apply to your account.
If you're unsure whether a site is right for you, our About Us page explains how we put this site together and what our editorial process looks like, and our Terms and Conditions page covers how the information here should be used.
A note on gambling laws where you live
Online casino availability in the US varies by state, and legal gambling age is typically 21, though some gambling activities differ by state and may require you to be physically located within a regulated state to play. If you contact us with a question about whether a particular casino accepts players from your state, we'll do our best to point you toward publicly available information, but you should always confirm eligibility directly with the casino before signing up, since local laws and licensing can change.
Getting a response faster
Email remains the most reliable way to reach us. We don't currently offer phone support or live chat for site enquiries — those channels are run by the individual casinos for account-specific matters. If your message is urgent and relates to an active account issue, contacting the casino's support team directly will almost always get you a faster answer than writing to us.